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Strategy & Performance Diagnostics
ISO 20700-aligned engagements to baseline performance, surface friction and translate ambition into a measurable plan.
Discuss this serviceEU-registered · Remote-first · Sofia, Bulgaria
Proven consulting forpurpose-driven growth.
Business Performance Outlook helps startups, scaleups and small-to-mid-sized enterprises unlock sustainable value with accessible, affordable systems built on ISO 20700 and certified Six Sigma Black Belt, Prosci, PMP, Vested and COPC standards — delivered remotely across the EU.
ISO 20700 aligned·EU TAX ID BG 206101677·D-U-N-S® 525487959
12+
Frameworks deployed
EU
Remote delivery
100%
Aligned outcomes
ISO 20700
Six Sigma Black Belt
Prosci® Change
PMP®
Vested®
COPC®
ISO 20700
Six Sigma Black Belt
Prosci® Change
PMP®
Vested®
COPC®
ISO 20700
Six Sigma Black Belt
Prosci® Change
PMP®
Vested®
COPC®
ISO 20700
Six Sigma Black Belt
Prosci® Change
PMP®
Vested®
COPC®
What we deliver
Accessible, affordable systems —built on certified standards.
Six complementary practices, one operating model. Every engagement is scoped to your stage and budget — from a focused diagnostic to a multi-quarter transformation programme.
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Operational Excellence
Lean Six Sigma Black Belt redesign of core processes — eliminate waste, stabilise quality and accelerate cycle times.
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Change & Adoption
Prosci® ADKAR-based change management so people, leaders and teams move with the strategy — not against it.
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Programme & Project Delivery
PMP®-grade governance for transformations, integrations and growth initiatives, delivered with discipline and clarity.
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Vested® Sourcing & Partnerships
Outcome-based commercial models that align suppliers, partners and customers around shared, measurable value.
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Customer Experience & COPC®
COPC®-grade customer operations design — service performance, contact centre uplift, and lifecycle experience.
Discuss this serviceOur approach
Three pillars,one outlook.
Every BPO Solutions engagement is shaped around three reinforcing pillars — designed to convert certification rigour into outcomes your team can feel.
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Value Enablement
We define what value means in your context — financial, operational, social — and instrument the business to measure it from day one.
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Customer Experience
We design lifecycle experiences that deepen trust and retention, blending COPC® rigour with the empathy your brand stands for.
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Sustainable Lifecycle
Outcomes that endure — purpose-aligned operating models, inclusive practices and Vested® commercial frameworks for long-term growth.
Who we serve
Built for ambitious teams between idea and scale.
Accessible pricing, senior delivery and remote-first engagement — so growth-stage companies can access the same rigour as the enterprises they compete with.
Startups
From idea to repeatable revenue.
Lean diagnostics, operating model design and early-stage CX so your first customers become your strongest advocates.
Scaleups
Stabilise. Industrialise. Compound.
Six Sigma rigour, change adoption and governance to scale without breaking what made you great.
Small & Mid-sized
Enterprise-grade systems, SMB economics.
Modular engagements priced for owner-led businesses — proven frameworks without the consulting overhead.
Inclusive growth
Purpose-aligned. Remote-first. EU-wide.
Registered in Sofia, delivered everywhere. We work in inclusive teams across time zones, cultures and languages — because sustainable growth is everyone’s business.
Certifications & Standards
Rigour you can verify.Outcomes you can measure.
Every recommendation we make traces back to a recognised global standard — so accountability is built in, not bolted on.
ISO 20700
Management Consulting Services
International guideline for the delivery of professional, transparent and ethical consulting engagements.
Six Sigma
Certified Black Belt
Statistical, process-driven improvement to eliminate defects and unlock measurable operational performance.
Prosci®
Change Management
ADKAR-based, people-centred change adoption — the global benchmark for sustainable transformation.
PMI® PMP
Project Management Professional
Discipline, governance and predictability for programmes that must land — on scope, time and budget.
Vested®
Outcome-Based Sourcing
University of Tennessee’s shared-value model for partnerships aligned on mutually desired outcomes.
COPC®
Customer Experience Standard
The global standard for high-performance customer operations, service journeys and contact centres.
Voices from our engagements
What partners say after working with us.
“BPO Solutions gave our scaleup the operating muscle of a much larger company — without the bureaucracy. Six Sigma rigour delivered with a startup mindset.”
Founder & CEO
B2B SaaS scaleup · EU
“Prosci-led change adoption finally connected our transformation programme to the people on the ground. Outcomes followed within a quarter.”
Chief Operating Officer
Mid-sized services firm · BeNeLux
“Vested® framing reshaped our key supplier partnership into a true outcome model. Trust, value and accountability all moved up together.”
Head of Procurement
Energy sector SME · Bulgaria
Start a conversation
Tell us where you’re going.We’ll map the next step.
Book a 30-minute discovery call or send a brief. We typically reply within one business day.
Open digital business card- bposolutions.info@gmail.com
- +31 6155 327 12
- William Gladstone 30, fl. 2 · Triaditsa District 1000 · Sofia, Bulgaria(Entity registration — not for visits)
